Frequently Asked Questions

Q: How do preorders from o2media work?
A: Orders for preorder items work exactly the same as in-stock items but there are a few additional things to note.

  1. Orders containing preorder items can not be combined with in-stock items. 
    If we receive such an order it will not be processed and your payment will be refunded.
  2. Arrival dates for preorder items are estimates from the manufacturers. We do our best to ensure they are as accurate as possible, but delays may occur. o2media will inform customers with standing preorders if an item becomes unavailable or is significantly delayed.
  3. Shipping is charged when you place a preorder so that your order can be sent to you as soon as all items have arrived.

Q: I placed a preorder, can I cancel it before it ships?
A: Requests to cancel preorders will be evaluated on a case-by-case basis. Please contact us via email if you need to discuss cancelling a preorder.

Q: How is my order going to be shipped?
A: We use Expedited Parcel service through Canada Post, which includes a tracking number to ensure your order arrives safely.

Q: My order was returned to o2media, what happens now?
A: If your shipment is returned to us for any reason we will contact you by email. After you verify your shipping information we can...
a) re-ship it to you for an additional charge equal to the original shipping amount and applicable taxes, or
b) refund your order minus the original shipping amount and applicable taxes, plus a 15% restocking fee.

Q: I'm not located in Canada, can I order from o2media?
A: We also provide several shipping options to our friends in the United States. As for the rest of the world, it's simply not cost effective for you or for us at this time.

Q: What currency are o2media's prices in?
A: All prices are listed in Canadian dollars, and do not include GST/HST.

Q: I live in Calgary, can I arrange to pick up my order?
A: Yes, simply select the "Local Pickup" shipping option. We will contact you via email to arrange pickup.

Please Note: If you are not located in Calgary, AB do not select the "Local Pickup" shipping option. If your account's shipping address is not Calgary and you select this option your order will not be processed and your payment will be refunded.

Q: My Knight Models figure is missing a part, what should I do?
A: 
Any issues regarding missing parts should be directed to Knight Models Customer Service at knightmodelsatencionalcliente@gmail.com. Be sure to include a photo of your model showing what you received, and the complaint code from your model's package.